Walmart Health Virtual Care

Illness or injury can strike suddenly. Walmart Health Virtual Care gives you and your family access to medical help via telephone or web, any time, day or night for $0 per visit. Using Walmart Health Virtual Care’s nationwide telehealth service and national network of US-licensed medical providers, you can connect with a board-certified provider from any location. You’ll receive a diagnosis and personalized treatment plan, including certain prescriptions for common medications when medically necessary. Walmart Health Virtual Care can help when your regular doctor is not available, when travel is difficult, or after-hours.

• Walmart Health Virtual Care can treat abrasions, bruises, colds, flu, fever, sore throat, cough, congestion, allergies, hives, skin infections, bites, stings, minor headaches, arthritic pain, diarrhea, vomiting, nausea, urinary tract infections, body aches, eye infections, conjunctivitis, medication refills (short term), and more
• Setup your account, complete your medical history and create a password using your email address as your username
• Prescriptions can be sent to your pharmacy when medically necessary
• You must complete your Medical History before requesting a visit
• Your medical record and care instructions will be available electronically

FAQ

How does Walmart Health Virtual Care work?
Members may either call Walmart Health Virtual Care or visit the website. Once online, the member will be asked to register, create an account and log in, allowing him to request a real-time video or phone consultation with one of Walmart Health Virtual Care’s medical providers. The provider will review the medical history and perform a video exam or phone consultation within minutes.

The diagnosis and care instructions are provided electronically, and any medically necessary prescriptions are sent to the member’s local pharmacy of choice. If urgent care is required, member will be immediately referred to visit the nearest emergency room or urgent care center. Most visits are completed within 30 minutes or less.

Is a webcam required?
A webcam may be required in certain states.

In what states is a webcam required?
Video-only appointments are required in 31 states: AK, AR, AZ, CT, DE, FL, GA, HI, ID, IN, IA, KS, LA, ME, MD, MS, MO, NH, NJ, NM, ND, OR, OK, RI, SD, TN, TX, UT, VT, VA and WI.

What medical conditions can Walmart Health Virtual Care address?
Walmart Health Virtual Care providers can evaluate:

Abrasions, bruises
Colds, flu and fever
Sore throat, cough, congestion
Allergies, hives, skin infections
Bites and stings
Minor headaches, arthritic pains
Medication refills (short-term)*
Diarrhea, vomiting, nausea
Urinary tract infections
Headaches, body aches
Eye infections, conjunctivitis
And more!

*Prescriptions cannot be written for controlled substances or elective medications. Services not available outside of the United States.

How quickly will I hear back from a provider?
The average callback time is eight minutes during peak hours. Patients calling in the middle of the night may experience longer wait times.


Is there a limit to the number of visits I can request?
Services are limited to three $0 visits per family member per month, additional visits are $45.


Does Walmart Health Virtual Care take the place of a primary doctor or specialist?
No. The Walmart Health Virtual Care telehealth program is designed to supplement care when a patient’s primary physician is unavailable; such as in the evening, on holidays and weekends or when traveling. A primary care doctor or specialist is still the best choice for ongoing treatment and care.

Can Walmart Health Virtual Care handle my emergency situations?
Walmart Health Virtual Care is designed to handle non-emergency medical problems. You should not use Walmart Health Virtual Care if you are experiencing a medical emergency.

Can I request a particular medical provider?
No. Walmart Health Virtual Care is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with a Walmart Health Virtual Care medical provider. Please know that all Walmart Health Virtual Care medical providers are highly qualified and go through rigorous training and credentialing.

Who is eligible to use the service?
The program is available to the member, spouse or domestic partner, and children up to the age of 26. Children under the age of 18 must be accompanied by a parent or guardian for the consultation.

Will I see a quality provider?
Yes. Care is provided by Walmart Health Virtual Care’s medical team of US-licensed board-certified physicians, nurse practitioners and physician assistants who practice in healthcare facilities across the United States.

Can I get a prescription?
Walmart Health Virtual Care does not guarantee prescriptions. It is up to the medical provider to recommend the best treatment. Walmart Health Virtual Care medical providers do not issue prescriptions for substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft. Based on treatment protocols, providers may not prescribe an antibiotic for viral illnesses such as; most colds, sore throats, coughs, sinus infections and the flu. Medical providers may suggest alternative treatment options such as a prescription for symptom relief or over-the-counter medication. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Walmart Health Virtual Care.

Do I need an email address?
Yes. An email address is required in order to create a profile.

How are prescriptions sent to the pharmacy?
Walmart Health Virtual Care does not dispense prescription drugs. If a Walmart Health Virtual Care provider prescribes medication, it is submitted electronically or by phone to your pharmacy.

Is my electronic health record kept private?
Walmart Health Virtual Care employs robust encryption methods to protect your personal information. You determine who can see the information in your record.

Can I call Walmart Health Virtual Care outside of the United States?
No. Walmart Health Virtual Care consults are unavailable outside of the United States.

Can Health Savings Account (HSA) or Flexible Spending Account (FSA) funds be used for Walmart Health Virtual Care?
Yes. Because Walmart Health Virtual Care is a qualified medical expense, you can use your FSA and HSA funds to pay for a Walmart Health Virtual Care video or phone consultation.

Prescriptions cannot be written for controlled substances or elective medications. Services not available outside of the United States. Walmart Health Virtual Care provides online medical consultations with physicians, nurse practitioners, and physician assistants who can write prescriptions when medically necessary and permitted by state law. Walmart Health Virtual Care is not a replacement for your primary care physician or an annual doctor's office visit. Video-only appointments are required in 31 states: AK, AR, AZ, CT, DE, FL, GA, HI, ID, IN, IA, KS, LA, ME, MD, MS, MO, NH, NJ, NM, ND, OR, OK, RI, SD, TN, TX, UT, VT, VA and WI.