Health Advocate™ Solutions

Healthcare is becoming harder to understand. Personal Health Advocates help you navigate through insurance and healthcare systems. Health Advocate Solutions includes:

Health Advocacy™

• Untangle medical bills and insurance claims
  
• Clarify benefits and answer questions about tests, treatments and medication options
  
• Coordinate care among multiple providers
  
• Assist with eldercare and related healthcare issues
  
• Arrange second opinions and transfer medical records
  

Medical Bill Saver™

• Skilled negotiators will attempt to negotiate discounts on medical and dental bills on your behalf, no matter your benefit status
  
• Negotiate payment arrangements with providers and find options for non-covered services

Health Advocate™ Solutions

Health Advocacy

What are the typical issues that Health Advocacy handles?
Health Advocacy representatives can address many medical questions and issues; including finding primary care and specialist physicians and medical institutions, and resolving claims, billing and related administrative problems. Health Advocacy also helps you access community resources, including senior care services that fall outside traditional healthcare coverage.

How do I use this benefit?
Whether you’re confused by your health insurance, need help finding a specialist or transferring your medical records, Health Advocacy cuts through the red tape. Call the number on the back of your membership card to speak with a representative.

Who will I speak with when I call?
Health Advocacy representatives are typically registered nurses supported by medical directors and benefits and claims specialists, who have a number of years of experience working in healthcare-related jobs. They are screened to make certain that they have both excellent personal communication skills and the necessary professional credentials.

Medical Bill Saver™

How does this benefit save me money?
Medical Bill Saver can identify billing and claims processing errors, which could reduce your out-of-pocket expenses. Representatives can also help negotiate provider charges, which can be another source of savings.

How do I use this benefit?
Once you receive a medical or dental bill with a remaining balance over $400 which is not covered by your insurance plan, call the number on the back of your membership card. The Medical Bill Saver negotiating team will contact the medical provider and attempt to have your bill reduced. Certain state restrictions may apply.

Who will I speak with when I call?
Medical Bill Saver trained professionals are typically registered nurses supported by medical directors and benefits and claims specialists, who have a number of years of experience working in healthcare-related jobs. They are screened to make certain that they have both excellent personal communication skills and the necessary professional credentials.