Counseling Services

Does Counseling Services provide long-term counseling?
No. Counseling Services provides short-term, solutions-focused counseling only.

Will I be charged when using Counseling Services?
No. All six included sessions are free of charge.

How many sessions are included?
Counseling Services provides you and each of your legal dependents with up to six virtual, phone call, and/or face-to-face in-person sessions per issue, per year.

Can dependents of all ages use Counseling Services?
Counseling Services may only be used by dependents aged 14 and above.

How long are the sessions?
The average length of each session is 45-50 minutes.

How do I meet with my counselor?
You can choose to meet with an independently licensed social worker, counselor, or psychologist virtually, via phone call, in-person, or a combination of all three.

Will I speak with a qualified counselor?
Yes. Counseling Services provides you with access to experienced, master’s degree-level, professional counselors.

Can this service assist someone in crisis?
Counseling Services is designed to provide problem assessment, education, information, and assistance with initial crisis management.

What if I need help beyond the scope of Counseling Services?
If needed, counselors will refer you to the right resources for your problem. The cost of these services is not included in this benefit.

Is this service confidential?
Counselors will not release information without your signed consent. However, in specific circumstances such as child or elder abuse incidents, under court order, or when imminent danger or risk is identified, Counseling Services will share information with the required parties.