MeMD Virtual Care

Illness or injury can strike suddenly. MeMD Virtual Care gives you and your family access to medical help via telephone or web, any time, day or night for $0 per visit. Using MeMD Virtual Care’s nationwide telehealth service and national network of US-licensed medical providers, you can connect with a board-certified provider from any location. You’ll receive a diagnosis and personalized treatment plan, including certain prescriptions for common medications when medically necessary. MeMD Virtual Care can help when your regular doctor is not available, when travel is difficult, or after-hours.

• MeMD Virtual Care can treat abrasions, bruises, colds, flu, fever, sore throat, cough, congestion, allergies, hives, skin infections, bites, stings, minor headaches, arthritic pain, diarrhea, vomiting, nausea, urinary tract infections, body aches, eye infections, conjunctivitis, medication refills (short term), and more
• Setup your account, complete your medical history and create a password using your email address as your username
• Prescriptions can be sent to your pharmacy when medically necessary
• You must complete your Medical History before requesting a visit
• Your medical record and care instructions will be available electronically

FAQ

How does MeMD Virtual Care work?
Members may either call MeMD Virtual Care or visit the website. Once online, the member will be asked to register, create an account and log in, allowing him to request a real-time video or phone consultation with one of MeMD Virtual Care’s medical providers. The provider will review the medical history and perform a video exam or phone consultation within minutes.

The diagnosis and care instructions are provided electronically, and any medically necessary prescriptions are sent to the member’s local pharmacy of choice. If urgent care is required, member will be immediately referred to visit the nearest emergency room or urgent care center. Most visits are completed within 30 minutes or less.

Is a webcam required?
A webcam may be required in certain states.

In what states is a webcam required?
Video-only appointments are required in 31 states: AK, AR, AZ, CT, DE, FL, GA, HI, ID, IN, IA, KS, LA, ME, MD, MS, MO, NH, NJ, NM, ND, OR, OK, RI, SD, TN, TX, UT, VT, VA and WI.

What medical conditions can MeMD Virtual Care address?
MeMD Virtual Care providers can evaluate:

• Abrasions, bruises
• Colds, flu and fever
• Sore throat, cough, congestion
• Allergies, hives, skin infections
• Bites and stings
• Minor headaches, arthritic pains
• Medication refills (short-term)*
• Diarrhea, vomiting, nausea
• Urinary tract infections
• Headaches, body aches
• Eye infections, conjunctivitis
• And more!

*Prescriptions cannot be written for controlled substances or elective medications. Services not available outside of the United States.

How quickly will I hear back from a provider?
The average callback time is eight minutes during peak hours. Patients calling in the middle of the night may experience longer wait times.

Is there a limit to the number of visits I can request?
Services are limited to three $0 visits per family member per month, additional visits are $45.

Does MeMD Virtual Care take the place of a primary doctor or specialist?
No. The MeMD Virtual Care telehealth program is designed to supplement care when a patient’s primary physician is unavailable; such as in the evening, on holidays and weekends or when traveling. A primary care doctor or specialist is still the best choice for ongoing treatment and care.

Can MeMD Virtual Care handle my emergency situations?
MeMD Virtual Care is designed to handle non-emergency medical problems. You should not use MeMD Virtual Care if you are experiencing a medical emergency.

Can I request a particular medical provider?
No. MeMD Virtual Care is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with a MeMD Virtual Care medical provider. Please know that all MeMD Virtual Care medical providers are highly qualified and go through rigorous training and credentialing.

Who is eligible to use the service?
The program is available to the member, spouse or domestic partner, and children up to the age of 26. Children under the age of 18 must be accompanied by a parent or guardian for the consultation.

Will I see a quality provider?
Yes. Care is provided by MeMD Virtual Care’s medical team of US-licensed board-certified physicians, nurse practitioners and physician assistants who practice in healthcare facilities across the United States.

Can I get a prescription?
MeMD Virtual Care does not guarantee prescriptions. It is up to the medical provider to recommend the best treatment. MeMD Virtual Care medical providers do not issue prescriptions for substances controlled by the DEA, non-therapeutic and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft. Based on treatment protocols, providers may not prescribe an antibiotic for viral illnesses such as; most colds, sore throats, coughs, sinus infections and the flu. Medical providers may suggest alternative treatment options such as a prescription for symptom relief or over-the-counter medication. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by MeMD Virtual Care.

Do I need an email address?
Yes. An email address is required in order to create a profile.

How are prescriptions sent to the pharmacy?
MeMD Virtual Care does not dispense prescription drugs. If a MeMD Virtual Care provider prescribes medication, it is submitted electronically or by phone to your pharmacy.

Is my electronic health record kept private?
MeMD Virtual Care employs robust encryption methods to protect your personal information. You determine who can see the information in your record.

Can I call MeMD Virtual Care outside of the United States?
No. MeMD Virtual Care consults are unavailable outside of the United States.

Can Health Savings Account (HSA) or Flexible Spending Account (FSA) funds be used for MeMD Virtual Care?
Yes. Because MeMD Virtual Care is a qualified medical expense, you can use your FSA and HSA funds to pay for a MeMD Virtual Care video or phone consultation.

"MeMD” means Fabric Labs, Inc. and provides technology used by independent physician and therapist practices. MeMD offers medical and talk therapy services via telehealth to patients nationwide. Telehealth services may vary by state. Telehealth services are provided in accordance with state law by licensed healthcare professionals, subject to the licensed professionals’ judgment. When medically necessary, MeMD providers may prescribe medication that can be picked up at a local pharmacy of the patient’s choice; MeMD does not guarantee that a prescription will be written. MeMD providers do not prescribe controlled substances. MeMD is not a pharmacy or an insurance product. Virtual Urgent Care visits are not a replacement for a primary care physician.