Kindly Human

Whether your current challenge is personal or professional, Kindly Human’s mental well-being platform connects you with individualized, accessible, and relatable Peer Support. You have access to a catalog of Peers, Peer Listeners, and other helpful resources providing 24/7 non-clinical support for navigating life stressors, such as financial, relationship, work, and health concerns. Most importantly, Kindly Human matches you with supportive peers who have similar life experiences and truly understand your unique situation.

• On-demand access to anonymous Peer Support 24/7
• Up to two hours of talk time each month with a trained Peer Listener
• Meaningful connections – processing everyday challenges with the security of experiential understanding
• Cultivated resources to support expansive care needs
• Includes the primary member and their dependents 18 years of age or older

FAQ

What is Kindly Human?
Kindly Human’s mental well-being platform provides 24/7 preclinical support to help members navigate the life stressors that so many experience, such as relationships, finances, health, and work. Through on-demand connections and authentic conversations, individuals have access to human support in their moment of need — without waiting or navigating a complicated system of scarce mental health resources.

What services are provided by Kindly Human?
All Kindly Human members have access to Peer Support that includes:
Pre-clinical Peer connections from the convenience of a mobile device
Hundreds of stories of encouragement and support
Flexible scheduling options for Peer connections

What hours is the service available?
Members have access to Kindly Human Peers 24/7. Members are able to listen to encouraging messages, connect immediately with available Peer Listeners or schedule a call for a later time or date.

How quickly can members speak with a Peer?
Setting up a member account takes under 3 minutes and Peers are available 24/7 in the platform for connection opportunities.

Do members have to be a certain age to utilize the Kindly Human platform?
Yes, members must be 18 years or older.

What areas of support does Kindly Human provide?
Kindly Human supports members as they navigate life stressors so many people experience, such as financial, relationship, community, health, work and emotional.

How are Peers selected and trained?
Peer Listener candidates are from organizations and communities with inherent empathy traits, such as teachers, social workers, and front-line workers. Individuals with a passion for or experience in supporting others are invited to become Peer Listeners after being evaluated as a Peer.

The Kindly Human Listening Academy trains Peer Listeners on the physical, mental and emotional benefits that result from cognitive-based conversations:

• Active Listening
• Effective Communication
• Mindfulness
• Emotional Management
• Neurochemical Impact of Being Heard

What happens if a member exceeds their available call minutes?
Each member plan provides an allotment of minutes for Peer conversations. If a member uses all their allotted minutes, they are able to continue to connect by inputting payment information for a discounted per-minute rate of $0.60 until their monthly minutes are renewed at the onset of a new month.