Teladoc EMS

Teladoc Expert Medical Services

Teladoc Expert Medical Services (EMS) helps contain healthcare costs while ensuring accurate diagnoses and effective treatment recommendations for employees, with average results including 45% improved diagnosis and 79% improved treatment. Drawing on over 50,000 of the world’s top physicians, Teladoc EMS selects the best expert to conduct an in-depth review of a member’s medical case and provide personalized recommendations. Teladoc EMS helps members determine the best care options, find answers to medical questions, and even find an appropriate local physician or specialist if necessary. Services include:
  • Expert second opinion to ensure diagnoses and treatment recommendations are accurate
  • Answers to questions about medical conditions, treatment options, or symptoms
  • Coordination with local treating teams to ensure best care in serious medical events, like an emergency or extended hospital stay
  • One-on-one coaching and online educational modules about specific conditions
  • Help finding a local physician or specialist from a database of top physicians
  • Organized summary of medical records


What Members Say


This program is NOT insurance coverage, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, click here. Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.