Counseling Services

Counseling Services

Experienced counselors help your members address personal problems. Members can call 24/7 for an assessment, then schedule up to six free sessions via phone call, virtually, and/or face-to-face to discuss job issues, financial or legal stress, relationship issues, grief or loss, and more.
  • Sessions are typically available within three business days of the member’s initial call
  • Members can get help determining the best course of action with evidence-informed, solution-focused counseling strategies including goal setting and problem-solving
  • All counselors hold a master’s degree and have a minimum of two years of post-licensure experience
  • Immediate 24/7 support and guidance available: TalkNow provides members with access to master’s-level counselors 24 hours a day, 7 days a week, 365 days a year to answer program-related questions and deliver in-the-moment guidance when urgent support is needed

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Disclosure

Counseling Services are not available for minors 13 and under. Counseling Services does not provide financial or legal advice but can assist with stress and anxiety caused by financial or legal issues.

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What Members Say

DISCLOSURES

This program is NOT insurance coverage, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, click here. Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.

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