Experienced counselors help address personal problems. Members can call or log in to the Wellness Portal 24/7 for an assessment, then schedule up to six free sessions via phone, virtually, and/or face-to-face to discuss job issues, financial or legal stress, relationship issues, grief or loss, and more. The Wellness Portal also offers podcasts, articles, live webinars, financial resources, and more to enhance overall well-being and support a healthy work/life balance.
- Sessions are typically available within three business days of the member’s initial assessment
- Members can get help determining the best course of action with evidence-informed, solution-focused counseling strategies including goal setting and problem-solving
- All counselors hold a master’s degree and have a minimum of two years of post-licensure experience
- A team of counselors are available to help members solve everyday life challenges by providing reliable information and referrals
- Immediate 24/7 support and guidance available: TalkNow provides members with access to master’s-level counselors 24 hours a day, 7 days a week, 365 days a year to answer program-related questions and deliver in-the-moment guidance when urgent support is needed
Counseling services are not available for minors 13 and under. Counseling Services does not provide financial or legal advice but can assist with stress and anxiety caused by financial or legal issues.