Counseling & Online Wellness

Counseling & Online Wellness

Experienced counselors help address personal problems. Members can call or log in to the Wellness Portal 24/7 for an assessment, then schedule up to six free sessions via phone, virtually, and/or face-to-face to discuss job issues, financial or legal stress, relationship issues, grief or loss, and more. The Wellness Portal also offers podcasts, articles, live webinars, financial resources, and more to enhance overall well-being and support a healthy work/life balance. 

  • Sessions are typically available within three business days of the member’s initial assessment
  • Members can get help determining the best course of action with evidence-informed, solution-focused counseling strategies including goal setting and problem-solving
  • All counselors hold a master’s degree and have a minimum of two years of post-licensure experience
  • A team of counselors are available to help members solve everyday life challenges by providing reliable information and referrals 
  • Immediate 24/7 support and guidance available: TalkNow provides members with access to master’s-level counselors 24 hours a day, 7 days a week, 365 days a year to answer program-related questions and deliver in-the-moment guidance when urgent support is needed

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Disclosure

Counseling services are not available for minors 13 and under. Counseling Services does not provide financial or legal advice but can assist with stress and anxiety caused by financial or legal issues.

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What Members Say

DISCLOSURES

This program is NOT insurance coverage, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, click here. Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.

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